Not resolved

My hair was Chocolate Cherry from the Feria line. I bought 2 boxes of the Voilet Soft Black for the Feria line.

Put in with my professional stylist! It came out as the picture! QUALITY CONTROL! Just a darker shade of what I had with at least 2" of new growth.

Nothing black or violet about this color. I've been using this brand for years! I am now trying a new line!

How do you compensate or convince people to stay with your product if it's going to be Russian roulette! There should be a check and balance system.

Bridgette Harvey-cubit

This reviewer shared experience about "not the color on the box. i wasted $60 price of stylist on the wrong color" and wants this business to issue a full refund as the author lost $83. The author is overall dissatisfied with Loreal Usa and uploaded a picture. The most disappointing about loreal paris feria midnight collection hair dye from Loreal Usa was finish color not what i wanted Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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