Loreal USA Reviews

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Complaint of new product design

The new design for the compact True match super-blendable powder is awful. It is near impossible to hold it up to see in mirror and put on the powder at the same time. You cannot even sit is on the desk to look in mirror. I don't know why they changed it when there was nothing wrong with the other design that they have used for years.
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ID
#2875409 Review #2875409 is a subjective opinion of poster.

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Verified Reviewer
Junior Reviewer

They sent me expired coupons, to fix an issue

Loreal USA - They sent me expired coupons, to fix an issue
I bought a box of Excellence Hair Color. It was missing the little conditioner and color bottle. I called/emailed, sent proof of purchase and receipts. They sent a response saying they'd send out some coupons to cover what I paid, so O.K. I went to use the coupons, and they're expired.I just got them, and well, you can see.

User's recommendation: Check the Date!!

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ID
#2472243 Review #2472243 is a subjective opinion of poster.
Loss
$12
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Eyeliner emptied!!

I recently bought L' Oreals new eyeliner that when I opened it to use it, was completely empty. Never contained the black eyeliner makeup. Apparently this tube went right through the assembly line and was ignored. Voluminous Lash Paradise,,,,completely empty!
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ID
#2447760 Review #2447760 is a subjective opinion of poster.
Product
Loreal Usa Eyeliner
Pros
  • Have always used lorael
Cons
  • Makeup container quality failing
Loss
$9
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Air Volume Mega Mascara

I have always used Loreal Mascara of some sort. Always have loved it. Until I bought this new mascara. It cost the most and is the worse mascara I have ever put on my eye lashes EVER!. It is AWFUL. It flakes, rubs off on everything, plus it cakes together. I hate it. Worse product you have ever made. If I could get a refund I would. I have never written to you before but this mascara warranted a bad review. I love all your other products. I use the brow pencil, liquid make up, powder and other Loreal mascara, So I do love your products.Dont buy.

User's recommendation: Don't buy Air Volume Mega Mascara.

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ID
#2439792 Review #2439792 is a subjective opinion of poster.
Location
Bartlett, Tennessee
New Reviewer

Not satisfied with the color it turned my hair

I bought the platinum for $14 and it turned it a orange. I am very upset that this product ruined my blonde. I want a refund or some compensation because now I'm gonna have to go spend a fortune to get it fixed.

User's recommendation: Don't buy.

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ID
#1899497 Review #1899497 is a subjective opinion of poster.
Location
Middleburg Heights, Ohio
Pros
  • Have always used lorael
Cons
  • 1st time this happen
  • Loreal hair color
Loss
$150
Preferred solution
Full refund

KEEP UP THE GOOD WORK

Every time I have ever had a problem with your product it was handled immediately and with complete satisfaction. I have been using your products for close to 30 years and only had to reach out to customer service twice! Thank you.
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ID
#1771435 Review #1771435 is a subjective opinion of poster.
Location
Easton, Pennsylvania

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Verified Reviewer
New Reviewer

I HAVE NONE

Loreal USA - I HAVE NONE
Loreal USA - I HAVE NONE
MY HAIR WENT FROM BLOND TO GREY ,BLUE AND BROWN. USED LORAEL PREFERENCE USED ASH BROWN. MY HAIR NOW IS ALMOST GREY WITH TOUCHES OF BLUE AND BROWN.
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ID
#1768602 Review #1768602 is a subjective opinion of poster.
Product
Loreal Usa Hair Dye
Pros
  • Have always used lorael
Cons
  • 1st time this happen
Reason of review
Bad quality
Loss
$11
Preferred solution
want to know why this happen

Do not upport lorel or any of the products they sell under different names. They test on animmals Horrid and out of date, that should have stopped years ago

Do not buy products by company that test on animmals PLEASE
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ID
#1733340 Review #1733340 is a subjective opinion of poster.
Location
Beachwood, Ohio
New Reviewer

Diffcult to mix

Recently bought loreal excellence to cover my gray hair. I have been using this product since a young girl and never a problem. Now at age 70 I found your new way of containing the color crème which use to be a liquid was extremely hard to use .Having to squeeze the product into the developer bottle as very difficult .Due to this a wont buy again if it is bottle this way. It was just to difficult to get all the product out of the tube.
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ID
#1654500 Review #1654500 is a subjective opinion of poster.
Pros
  • Love loreal
Cons
  • It does not run easily from the applicator too thick
  • Packaging bottling design
Reason of review
bottling or container design
Preferred solution
Let the company propose a solution
New Reviewer

FAULTY MASCARA BRUSH ON TELESCOPIC MASCARA

I HAVE BEEN USING THE TELESCOPIC MASCARA FOR AS LONG AS IT HAS BEEN ON THE MARKET BUT NOW I HAVE A BIG PROBLEM. AFTER I HAVE USED THE MASCARA JUST A FEW TIMES, IT BECOMES IMPOSSIBLE TO GET THE "WAND" BACK INTO THE TUBE. I HAVE DRAGED AT LEAST 5/6 BACK TO VARIOUS DRUG STORES, BEAUTY SUPPLY STORES ETC. AND FRANKLY I AM SICK AND TIED OF THIS. NOT ONLY IS THIS PROBLEM ANNOYING, TIMES CONSUMING BUT IT ALSO EXPENSIVE. I WOULD LIKE THE COMPANY TO SEND SOME FREE TELESCOPIC MASCARA IN BLACK. I AM A RETIRED TEACHER AND MY PENSION ONLY STRETCHES SO FAR. I CAN BE REACHED AT MY EMAIL ADDRESS WHICH IS MUFM@***.COM OR CELL 480329****
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ID
#1648959 Review #1648959 is a subjective opinion of poster.
Product
Loreal Usa Voluminous Butterfly Intenza Mascara
Reason of review
Damaged or defective
Loss
$80
Preferred solution
Deliver product or service ordered
New Reviewer

OLIA on Walmart

For three months I have been seen the arrangement of Olia Hair dye at Walmart @ 7975 W Peoria Ave, Peoria, AZ. It is Horrible! It is all over the shelves. Two boxes on the upper, four on the center and six at the bottom, and a few boxes looked as if they have been open (medium brown neutral). I just want to know what is going on sometimes I am afraid to buy it thinking that someone may have change the color. What can you do to fix this situation.
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ID
#1633445 Review #1633445 is a subjective opinion of poster.
Pros
  • Olia is a great product for my hair
Cons
  • It does not run easily from the applicator too thick
Reason of review
Walmart poor product arrangement
Loss
$16
Preferred solution
You should be in control of your product display
New Reviewer

The face cream is crap

Your face cream is terrible when I put it on my face my skin flakes
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ID
#1546660 Review #1546660 is a subjective opinion of poster.
Location
London, England
New Reviewer

Retino peptides

When I applied to my face my skin flakes why
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ID
#1546649 Review #1546649 is a subjective opinion of poster.
Location
London, England
New Reviewer

Hair Color Results Not as Shown on Package

I have white hair. I wanted it to be ash blonde. I used L'Oreal Superior Preference Ash Blonde Hair Color and it came out grey. Before I started it was pure white and much better looking than multi-colored grey. I wanted blonde but not a bright yellow blonde so I chose the ash version. No blonde just ash. I have to attend and important meeting looking like an old washed out woman. Unacceptable. Will have to pay a professional salon to correct it.
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ID
#1544785 Review #1544785 is a subjective opinion of poster.
Location
Manhattan, New York
Cons
  • Loreal hair color
  • Finish color not what i wanted
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Full refund

Platinum? More like Brass!

I used the ultimate platinum product exactly as directed. It was so thick it was impossible to get it out of the bottle and on my hair evenly. I don’t have thick or long hair and there was not enough liquid with a mayonnaise consistency to evenly cover my hair. Then it turned yellow instead of platinum. Really a bad product. Not sure what I will do to correct this mess. Why do you sell products that are not as described on the packaging? Shame on L’Oréal. You took my money and ruined my hair.
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ID
#1463000 Review #1463000 is a subjective opinion of poster.

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