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Read what others have said. We are all having the same problem. We cannot turn the pencil to extend or sharpen the tip. Once the tip is used up you are done. The liner is great but I spent $8.00 for about 5 uses and then I could not use it any more. I took it back to the store and they could not help me. L'Oreal is not particularly consumer friendly. There was no phone number or email for complaints. I use several of their products but this lack of interest in the consumer has really disappointed me. Anne

Review about: Loreal Usa Eyeliner.

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Anonymous
#180553

I, too, was disgusted with this product.It is poorly designed and should come with a twist mechanism to advance the pencil as most of this type do.

After my husband took off the bottom to see if he could push the pencil up and made a mess, I stuck it in the freezer and used a Lancome sharpener I had on hand.

Once it was frozen, it worked.That's a lot of effort for this expensive item.

Anonymous
#137165

no, really.SHARPEN IT LIKE YOU SHARPEN A NORMAL WOODEN PENCIL.

I, too, couldn't figure out how to extend it. And I thought it was plastic around the lead, so I didn't even think about sharpening it.

Well, i was running out of option, so I held a razor blade in the end, and sharpened the pencil, and *surprise* it does sharpen.Just give it a try.

Anonymous
#78686

sharpen it like pencil :)

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