Read what others have said. We are all having the same problem. We cannot turn the pencil to extend or sharpen the tip. Once the tip is used up you are done. The liner is great but I spent $8.00 for about 5 uses and then I could not use it any more. I took it back to the store and they could not help me. L'Oreal is not particularly consumer friendly. There was no phone number or email for complaints. I use several of their products but this lack of interest in the consumer has really disappointed me. Anne
Review about: Loreal Usa Eyeliner.