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I have always used Loreal Excellence hair color in Medium Brown.When it was time to recolor again I decided to try Root Rescue.

I left it on for the the instructed time of 15 minutes (to cover what little gray I have). The roots came out BRIGHT ORANGE! When I called to request a refund, the "Root Rescue Specialist" was a total *** and insisted I was not giving her the correct product number on the box. She even said "whatever", offered to send the refund OR a coupon and then offered to help me fix it.

It is was so bad I had to have a pro fix it ($65.00)! SO PISSED!!

Rescue, my ***!

Monetary Loss: $72.

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Anonymous
Boston, Massachusetts, United States #649376

Used Loreal Excellence cream color medium blonde but it turned my gray red.

I probably wouldn't complain like this before today when I tried to call for support.

The number on the box lead me to an automated system that hung up on me when i selected "all other questions please press 5". I refried 4 more times with the same results. I then googled to find a support number and this time it lead me to a system that told me to call back during normal business hours but failed to tell me those hours. Poor product.

Poor service.

I am done.No more Loreal products in my home.

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