I have always used Loreal Excellence hair color in Medium Brown. When it was time to recolor again I decided to try Root Rescue.
I left it on for the the instructed time of 15 minutes (to cover what little gray I have). The roots came out BRIGHT ORANGE! When I called to request a refund, the "Root Rescue Specialist" was a total *** and insisted I was not giving her the correct product number on the box. She even said "whatever", offered to send the refund OR a coupon and then offered to help me fix it.
It is was so bad I had to have a pro fix it ($65.00)! SO PISSED!!
Rescue, my ***!
Monetary Loss: $72.