Linda G Vcv
map-marker Morgan Hill, California

Hair Color Expired or Bad Batch!

Loreal USA - Hair Color Expired or Bad Batch!
Loreal USA - Hair Color Expired or Bad Batch! - Image 2
Loreal USA - Hair Color Expired or Bad Batch! - Image 3

Hello.

I've been doing my own hair coloring for years, and have always used the Preference brand of L'oreal. As I got older, I would switch to a lighter shade, and now for the past year I've been using the new "Soft Silver Blonde 8S" product and happy with the result.

However tonight, of all days before a big event the following day, I noticed right from the start, that the color gel was a much darker color than usual when I poured it into the color optimizing cream.

Since I had just purchased two boxes, I went ahead and checked the color of the other box and found that it was the same dark color right from the start. Thinking that it might be because of a change in your formula, I went ahead and went through my coloring process as I've done hundreds of time, only to find out that it did nothing at all to cover my gray hair which it usually does... and I followed the direction and the process that I always done in the past. I believe these two latest boxes that I purchased were defective or very old on the shelf, even though I had just recently purchased them from my local drug store.

I did take some pictures of the product before application, and kept the box and bottles if you needed more proof, and can provide them to you.

Needless to say, I am very disappointed and although it's too late to go out and purchase another box and go through the process again, I would expect to at least get a compensation towards buying some replacement hair coloring. I'm willing to try the same product again, because I never had this problem before tonight.

Sincerely,

Linda Gurtler

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Loss:
$22
Pros:
  • Have always used lorael

Preferred solution: Full refund

User's recommendation: Product no longer Effective if old!

Claudine G Kec

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Verified Buyer
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Verified Reviewer
| map-marker Cypress, California

PRODUCT PROBLEM!!! NEED REFUND!!

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Loreal USA - PRODUCT PROBLEM!!! NEED REFUND!!
The PRO-LAST "INFALLIBLE" (HA HA) cosmetic products are broken - and I just opened the 2 packages PURCHASED AT WALGREENS. I need a refund FOR BOTH PLEASE! Thanks. Claudine Gonzales 5796 Playa Way Cypress, CA 90630
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Loss:
$20
Pros:
  • Lousy product
Cons:
  • Lousy product

Preferred solution: Full refund

User's recommendation: TRY ANOTHER COMPANY

Rolando Ppr
map-marker Picayune, Mississippi

HORRIBLE SERVICE

When we the paying customers call we want somebody that we can understand and they can understand us.
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User's recommendation: Only call USA number, or do not by product.

Frances P Txo
map-marker Mobile, Alabama

ELVIVE TOTAL REPAIR CHANGED MY LIFE

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Updated by user Nov 01, 2021

Amazing results from first use and after using for 4 my hair just keeps getting better

Original review Nov 01, 2021
I am a 69 year old retired Registered Nurse, during my career I colored my hair, kept it short and washed it daily due to always being in a germ filled environment. I always had thick Curley hair but after retiring I started to let it grow out and noticed that I was not losing the number of hair shafts but it was becoming brittle and breaking.

I am not vain but when I saw a photo of myself I could not believe how thin and my hair looked and how it made me look so old. I tried every product on the market and was resigned to accept the fact that I would just have to live with it until I saw a YouTube video showing how your product transformed brittle thin hair. I have been using the Elvive Total Repair 5 and after just one use my hair looked thicker, healthier and stopped breakage.

Before using Elvive after brushing I would have a handful of broken hair but after there is almost none, the shine was restored and my hair feels thick, soft and healthy. I have been using the entire line of Elvive Total Repair 5 for 4 months now and the transformation is amazing, I cannot tell you how much this product has done to restore not only my hair but my self confidence as well
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Preferred solution: Elvive Total Repair 5 review

User's recommendation: RESTORES STRONG HEALTHY HAIR LIKE NO OTHER

lori h Fvl

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Verified Reviewer

Didnt get promised coupon

I filled out a survey with the promise of a 2$ off coupon. When I received the email to print the coupon, I got a message I exceeded the print limit but I NEVER was able to print the coupon. I sent emails every day for a week explaining the problem but never got a new email with a chance to print the coupon
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Preferred solution: Price reduction

User's recommendation: this company doesnt allow you to print promised coupons

Anonymous
map-marker Chicago, Illinois

Answer for a Question cost $1.00

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I tried to ask a question to L'Oreal Customer Service on their website chat line to find out if a certain shampoo ingredients was Gluten Free (GF) or not and was advised they would connect me their Doctor and I would need to fill out a form and pay $1.00.I though this was a simple question, I can't tell from the chemical names if the ingredients are GF or not.
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User's recommendation: I didn't feel a simple question warranted a charge

Jris S

Poor product

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Never got to speak to anyone I was trying to call and I got to Walmart cut off for it was the wrong phone number I dont understand. My number is
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Pros:
  • I have other products that i love

Preferred solution: Let the company propose a solution

1 comment
Guest

I used it in my hair and it gave me the runs.

Anonymous
map-marker Los Angeles, California

Make up

i bought the expert eyes eye make up and it says it lasts all day and it did not last even a half a day
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Sheila O Uhp

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Verified Buyer
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Verified Reviewer

They sent me expired coupons, to fix an issue

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Loreal USA - They sent me expired coupons, to fix an issue
I bought a box of Excellence Hair Color. It was missing the little conditioner and color bottle. I called/emailed, sent proof of purchase and receipts. They sent a response saying they'd send out some coupons to cover what I paid, so O.K. I went to use the coupons, and they're expired.I just got them, and well, you can see.
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Loss:
$12

Preferred solution: Deliver product or service ordered

User's recommendation: Check the Date!!

Wendy S Hfd

Complaint of new product design

The new design for the compact True match super-blendable powder is awful. It is near impossible to hold it up to see in mirror and put on the powder at the same time. You cannot even sit is on the desk to look in mirror. I don't know why they changed it when there was nothing wrong with the other design that they have used for years.
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Jeanette L Ntq

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Verified Reviewer
| map-marker Bartlett, Tennessee

Air Volume Mega Mascara

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I have always used Loreal Mascara of some sort. Always have loved it. Until I bought this new mascara. It cost the most and is the worse mascara I have ever put on my eye lashes EVER!. It is AWFUL. It flakes, rubs off on everything, plus it cakes together. I hate it. Worse product you have ever made. If I could get a refund I would. I have never written to you before but this mascara warranted a bad review. I love all your other products. I use the brow pencil, liquid make up, powder and other Loreal mascara, So I do love your products.Dont buy.
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User's recommendation: Don't buy Air Volume Mega Mascara

theresa m Nzj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Eyeliner emptied!!

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I recently bought L' Oreals new eyeliner that when I opened it to use it, was completely empty. Never contained the black eyeliner makeup. Apparently this tube went right through the assembly line and was ignored. Voluminous Lash Paradise,,,,completely empty!
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Loss:
$9
Pros:
  • Have always used lorael
Cons:
  • Makeup container quality failing

Preferred solution: Deliver product or service ordered

BLANCHE G

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Verified Reviewer

I HAVE NONE

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Loreal USA - I HAVE NONE
Loreal USA - I HAVE NONE - Image 2
MY HAIR WENT FROM BLOND TO GREY ,BLUE AND BROWN. USED LORAEL PREFERENCE USED ASH BROWN. MY HAIR NOW IS ALMOST GREY WITH TOUCHES OF BLUE AND BROWN.
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Loss:
$11
Pros:
  • Have always used lorael
Cons:
  • 1st time this happen
Reason of review:
Bad quality

Preferred solution: want to know why this happen

Ashley G Asd
map-marker Middleburg Heights, Ohio

Not satisfied with the color it turned my hair

I bought the platinum for $14 and it turned it a orange. I am very upset that this product ruined my blonde. I want a refund or some compensation because now I'm gonna have to go spend a fortune to get it fixed.
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Loss:
$150
Pros:
  • Have always used lorael
Cons:
  • 1st time this happen
  • Loreal hair color

Preferred solution: Full refund

User's recommendation: Don't buy

Anonymous
map-marker Easton, Pennsylvania

KEEP UP THE GOOD WORK

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Every time I have ever had a problem with your product it was handled immediately and with complete satisfaction. I have been using your products for close to 30 years and only had to reach out to customer service twice! Thank you.
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Anonymous
map-marker Beachwood, Ohio

Do not upport lorel or any of the products they sell under different names. They test on animmals Horrid and out of date, that should have stopped years ago

Do not buy products by company that test on animmals PLEASE
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About

Related Companies

LOreal, Garnier, Loreal Paris, It Cosmetics, Maybelline

Summary

L'Oreal is a French company. The company was founded in 1909 after a young French chemist Eugene Schueller has developed a new hair color formula and started to manufacture and sell his own products. At the present time the comapny is headquartered in Clichy, France. The L'Oreal Group is the largest cosmetics and beauty company in the world. The company focuses on production of hair color products, skin care products, sun protection, make-up products, perfumes and hair care. The company is also very active in dermatological and pharmaceutical fields. L'Oreal owns a number of different brands that offer professional products, consumer products, luxury products, and active cosmetics.

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